Delete your account

Last updated 19 September 2026

You can delete your VidaVoir account yourself, at any time, from inside the app. Deletion is immediate and permanent. There is no waiting period and no way to bring the account back.

You can also delete individual pieces of your data without deleting your account. See Deleting some of your data below.

Want a copy first? In the app, go to Settings, then Account, then Download my data.

How to delete your account

Open the VidaVoir app and go to Profile.
Tap the settings icon in the top right corner.
Open Account.
Tap Delete account.
Type DELETE to confirm.

What is deleted

Everything tied to your account is removed from our systems straight away:

Your profile, name, age, gender and every profile detail you filled in.
All of your photos and any verification photo.
Your conversations, and the photos and voice notes you sent in them.
Your favourites, profile views and location.
Your sign-in record, so the account no longer exists.

Deleting some of your data

You do not have to delete your whole account to remove things. Each of these can be deleted on its own, from inside the app, and takes effect straight away.

Photos

Go to Profile and tap Edit profile.
Tap the photo you want to remove, then choose Delete.
The photo is removed from our storage and no longer appears to anyone.

Messages

Open the chat and press and hold the message.
Choose Delete for me to remove it from your own view, or Delete for everyone to remove it for both people.

A whole conversation

Go to Chats and press and hold the conversation.
Choose Delete to remove the conversation from your account. If the other person writes to you again, only the new messages appear.
When both of you have deleted the conversation, it is removed from our systems, and its photos and voice notes are cleared from storage within 7 days.

Your location

Go to Profile, then Settings, then Privacy.
Tap Remove my location. The location we keep for Explore is deleted, and any live location you are sharing ends.
Explore needs a location to work, so one is saved again the next time you open Explore. To stay out of Explore without that, turn on Incognito mode or Pause my profile.
Show exact location is a separate switch: it only decides whether people see how far away you are.

Profile details

Go to Profile and tap Edit profile.
Clear any optional field you no longer want to share, then save.

If you would rather we did it for you, write to support@vidavoir.com from the email address you sign in with and tell us what to remove. We then send a confirmation to that same address, and act only once you have answered it. A request from any other address, or one we cannot confirm, is not acted on - this is what stops somebody else deleting your data in your name. We reply within 7 days.

What is kept, and for how long

A small amount of information may be kept after deletion, only where the law requires it or where keeping it protects other members:

Reports made about your account, and the record of any action taken, are kept so that a person who was banned for harming someone cannot simply return. These are kept for up to three years.
If an account is removed for breaking our rules, or is closed while it is suspended or under review, we keep a scrambled, one-way code made from its email address and Google sign-in, so the same person cannot open a new account. The code cannot be turned back into the email address.
If an account has been reported for a child-safety concern, deleting it closes it at once and it can no longer be used, but its data is preserved securely for 180 days from the report, as the law requires, so it can be given to the police if they ask. It is then deleted.
If a backup copy holds your data, it is cleared within 30 days as backups roll over.

Nothing kept is used to contact you or to build a profile of you.

If you cannot open the app

Lost your phone? Install VidaVoir on any other phone, sign in with the same Google Account, and delete the account from Settings as described above. It takes a minute and needs nobody else.

Cannot install the app at all? Write to support@vidavoir.com from the email address you sign in with. We send a confirmation to that address and delete the account once you have answered it, within 7 days.

Lost access to your Google Account or sign-in email? Recover it first through Google's account recovery, then use either way above. We cannot delete an account for somebody who cannot show that the sign-in email is theirs: anyone could otherwise delete anyone else's account by asking.

Just want a break instead?

You do not have to delete anything to disappear for a while. Pausing your profile hides you from Explore and keeps everything exactly as it is until you come back.