Last updated 20 September 2026
A real person reads every message. We answer as soon as we can, and usually within a couple of days.
Something not working, a question about your account, or trouble with the app.
If someone is behaving badly, the fastest way is to report them inside the app — tap their profile or the chat menu and choose Report. That blocks them permanently and sends it straight to us. If you cannot reach the app, write to us and put the word SAFETY in the subject line.
If you are in danger right now, contact your local emergency services first. We are not an emergency service.
We have zero tolerance for any sexualisation of a minor. Our published standards are at Child Safety Standards, and reports of this kind are looked at before anything else.
To ask for a copy of your data, to correct it, or to have it deleted.
Terms, notices and anything a lawyer would send.
A complaint about VidaVoir, about another member, or about how we handled something you told us. We acknowledge within 24 hours and resolve within 7 days; intimate or sexual images shared without consent are acted on within 2 hours. Full details are in our Terms of Service.
Akhil S L, Grievance Officer, VidaVoir, Kerala, India.
grievance@vidavoir.com
Working hours: every day, 9 am to 9 pm IST. Complaints can be sent at any time.
Press, partnerships, or just saying hello.
You can also reach us without leaving VidaVoir. Open Profile, tap the settings icon, then Support and Help & Support. We write back there, in the app, so you do not have to watch an inbox.
VidaVoir
Kerala, India